AI for Accommodation Providers · Australia-wide

Guest messages, reviews and the back office shouldn't own your evenings.

For motels, hotels, resorts, aparthotels and short-term rental managers. I set AI up around your property: guest comms in your voice, every review answered well, OTA messages handled, owner reports drafting themselves, and the back office running on process instead of memory.

Book a free 15-minute call → or grab the free Accommodation AI Quick Wins checklist
Same dayyour team is using it before we finish
A decadeinside accommodation tech: HiRUM, Guesty
PMS-friendlyworks alongside your PMS and channel manager
Fixedprices by property type, inc GST
Why me for this

You won't spend the first half hour explaining what a channel manager is.

I spent a decade building and supporting the technology accommodation runs on, at HiRUM and Guesty, and I currently work with ASTRA, the national short-term rental industry body, on AI capability and governance. I speak PMS, channel manager, OTA and front desk. We skip the industry 101 and get straight to building.

🌙

The 8pm enquiry problem

The guest who messages three properties books the one that answers first, and answers well. Speed isn't about working nights. It's about setup.

⭐

The Sunday review marathon

Your review replies sell more rooms than your reviews. Future guests read how you handled the 2-star before they book. That shouldn't cost you a weekend.

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The retype grind

The same ten answers, typed slightly differently, across Booking.com, Airbnb, email and the phone, every single day, by whoever's rostered on.

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The back office in someone's head

End-of-day lives in one person's memory. Data gets typed into two systems. If your best front-desk person won the lotto tomorrow, the process walks out with them.

What gets built

Front of house to back office

Everything we set up drafts for your team to review and send. The speed is AI's, the judgement stays yours, and guest privacy is built in from the start.

A decade inside accommodation tech Ex HiRUM · Ex Guesty Working with ASTRA on AI capability and governance

Proactive guest communications

Every stage of the stay, enquiry to post-stay, proactive not reactive. Website chat included, with guardrails and a human to escalate to.

Reviews & reputation

Warm and specific for the raves. Calm and professional for the rough ones. Every platform, every review, minutes not Sundays.

Reservation & OTA handling

Consistent answers on Booking.com, Airbnb and email, whoever's rostered on the desk.

Listing & amenity optimisation

Your property presented at its best across your website and every booking channel: amenity copy that sells, consistent everywhere.

Housekeeping & maintenance coordination

Scribbled notes become clear work orders. Room status, priorities and access notes flow cleanly between the desk, housekeeping and maintenance.

A knowledge base your team can ask

Your SOPs in one place the whole team can query: "how do we handle group bookings?" answered instantly, not from memory or a binder from 2019.

Reporting & financial forecasting

Owner summaries that draft themselves, plus reporting and forecasting beyond what your PMS provides: occupancy, revenue and cash, in plain English.

Integrations & double-entry elimination

The data handoff between your systems, fixed. Booking data typed once and flowing everywhere it needs to go, front office to end-of-month.

How this maps to the offers: the session and the Power Day set up and train your top priorities from this list. The bigger builds, website chat tools, system integrations, forecasting and full listing overhauls, become fixed-price Implementation Sprints, scoped up front so you know exactly what they cost before anything starts.

Start small · 90 minutes

The Accommodation AI Session

One live session and AI is drafting guest replies in your property's voice, answering reviews properly, and taking the grind out of reservations admin. Working before we hang up, measured a week later.

Owner-operators

Solo Session

Motels, B&Bs and independent hosts. You and me, your property.

  • AI that knows YOUR property: policies, rooms, tone, your 20 most-asked questions
  • Guest-message drafting and a review response engine, built live
  • OTA answer bank plus a back-office quick win: one SOP drafted from a spoken walkthrough
  • Your AI Playbook within 24 hours + day-7 follow-up call
$495 inc GST, fixedBook yours →
Teams

Team Session

Resorts, aparthotels and reservations teams. Bring up to 2 team members in live.

  • Everything in the solo session, built with the people who run the desk
  • OTA and cancellation handling tuned to your channels and policies
  • Shift handover and end-of-day drafting set up for the team
  • Your AI Playbook within 24 hours + day-7 follow-up call
$695 inc GST, fixedBook yours →
The flagship · One full day

The Accommodation AI Power Day

A full done-with-you day at your property or remote. You finish it with the workflows live and your front desk and reservations team trained. Remote can split across two half-days to suit the roster.

  • Before the dayIntake plus a 30-minute scoping call, with a PMS and channel-manager lens. We walk in knowing your property.
  • Morning: guest lifecycle auditEnquiry to review, plus the back office: where the hours leak, what AI fixes now, what to leave alone.
  • Midday: we build, liveGuest-messaging flows, the review response engine, OTA handling, owner reporting, and SOPs drafted from your best person's walkthrough.
  • Afternoon: your team drivesFront desk and reservations run today's real messages and reviews through the new setup, hands-on, with the desk still covered.
  • After: playbook + day 14A one-page AI Systems Playbook, then a check-in at day 14 where we measure hours saved against your baseline.

Priced by property type

Fixed, inc GST, no surprises. You're never paying for scale you don't have.

  • Motels and independent properties: owner + up to 3 people
  • Resorts and aparthotels: up to 6, front desk and reservations included
  • PM companies and portfolios: up to 6, owner reporting across the book
Motels & independents$2,500
Resorts & aparthotels$2,950
PM companies & portfolios$3,500
Book a free 15-minute fit call →
Credibility, not claims

Built by someone from your side of the desk

ASTRA

The national short-term rental industry body. Ongoing work building real AI capability inside the organisation: practical skills the team uses day to day, backed by the governance and safe-use guardrails an industry body needs to adopt AI with confidence.

HiRUM & Guesty

A decade building and supporting the PMS and channel-management technology that Australian accommodation runs on.

"If Gareth owned a task, you didn't worry about it again. It would get done, done properly, and done with care."

Yoav Tourel · Managing Director, Guesty APAC · Chair of the Board, ASTRA

What clients say

"There was no generic AI training or theory. We'd work on something together and I'd usually be using it in the business that same day."

Tom Pollock · Founder, Gov Ready

Fixed, transparent pricing

Every price, on the table

All prices AUD, inc GST. Start with a session, go straight to a Power Day, or grab an hour when you need one. Nothing is locked in and nothing is a dead end.

OfferWhat it isPrice
Accommodation AI Session90 minutes live: guest comms, reviews, OTA answers and one back-office win, set up on your property$495 solo / $695 team
Accommodation AI Power DayThe flagship. Audit, build and team training in one day, priced by property type$2,500 / $2,950 / $3,500
Accommodation AI Ops AuditWant the roadmap first? PMS, channel manager, guest lifecycle, reviews, owner reporting and back office, assessed with a written plan and 60-minute debrief$1,500
Implementation SprintsBigger builds: website chat tools, system integrations, reporting and forecasting, deposit tracking, owner statement automation, listing overhauls. Fixed price scoped up frontfrom $2,500
AI on CallA question on AI strategy or tools? Book an hour whenever you need one. No commitment, no minimum$150/hr
Free download

10 AI Quick Wins for Accommodation Providers

A practical checklist built for properties: guest replies, review responses, OTA answers, pre-arrival messages, owner updates and more. Works alongside your PMS and channel manager, not instead of them.

  • Each win shows the exact prompt approach and the time it saves
  • Pick one, use it this week, feel the difference by Friday
  • Zero fluff. If a win needs more than 15 minutes to try, it didn't make the list

No spam, no drip-feed of nonsense. A few useful emails, unsubscribe anytime.

Straight answers

Questions operators actually ask

Will this replace my PMS or channel manager?

No, and be suspicious of anyone who says AI should. This works alongside your existing systems, taking over the reading, drafting and summarising that eats your team's time.

Is guest data safe?

We set this up carefully. Guest payment details and ID documents never go into a chat, and your team gets trained on exactly what's fine and what's not. Careful AI saves hours. Careless AI has no place in hospitality.

We're mid-season. Can we afford a day off the desk?

The day is built around a working property. Your team rotates through, the desk stays covered, and remote delivery can split across two half-days if that suits the roster better.

We get messages in other languages. Can it handle that?

Yes, nicely. Drafting warm, correct replies to non-English enquiries is one of the most popular things we set up.

What if I've got multiple properties or a bigger team?

That's the Power Day at the PM-company tier: owner reporting and consistent guest comms across the whole portfolio, with your team trained. Book the fit call and I'll scope it honestly.

Gareth Jones, Founder of OpsUnlocked
Who you're dealing with

Gareth Jones, Founder

I've spent my career in business operations, including a decade inside the technology that powers Australia's accommodation industry at HiRUM and Guesty. I've stood on both sides of the front desk conversation, and I built this stream because the properties winning with AI aren't buying new platforms. They're setting up what they already have, properly, around how the desk actually runs.

Gold Coast based. On-site across SEQ, remote Australia-wide. ABN 34 303 462 438. Not in accommodation? See the main site.

Your team, trained. Your workflows, live.
Your evenings, yours again.

A free 15-minute call. Tell me your property type and your worst time-eaters, and I'll tell you exactly what I'd build and what it costs. If a day isn't right for you, I'll say so.

Book your free 15-minute call →

gareth@opsunlocked.com.au · 0451 477 407